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Terms & Conditions for Access

Our organization is pleased to offer you the ability to view parts of your medical record and interact with your physician's office online by using MyChart. This web site and related services are subject to compliance with the terms and conditions set forth below. Please read the following information carefully. Your continued use of this Site will indicate your agreement to be bound by the terms and conditions set forth below. If you do not agree to be bound by these terms and conditions, promptly exit this Site.

Your privacy is important to us. Our healthcare organization will use your confidential medical information in order to provide you health care services. We take many precautions to maintain your confidential medical information in strict confidence and will not deliberately disclose any information regarding you to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review our Notice of Privacy Practices for a thorough description of how we gather, use and protect your confidential medical information. All messages sent and received within MyChart that contain medical information are subject to all state and federal laws governing the security and confidentiality of medical records.

A. Use of MyChart

NEVER send any messages requiring urgent attention using MyChart. Physicians and staff do their best to read and respond to requests within three business days. However, delays can occur based upon volume and availability of staff. Therefore, for all urgent medical matters, contact your health care provider's office immediately, go to an emergency room, or call 911.

B. Eligibility

To be eligible to participate in MyChart, you must meet the minimum age requirements and you must be an active patient of a health care provider within our organization who has elected to offer MyChart to his/her patients. IMPORTANT NOTE: Not all of our physicians are available to communicate using MyChart, in which case communication will be through US mail service or telephone.

C. Activation Code

MyChart is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. Once you sign up for MyChart, you will be given a one-time-only MyChart "Activation Code" that you will use to activate your account. You will then create your own MyChart username, password and password hint. Please DO NOT SHARE your password with anyone. The individual MyChart username and password you choose when you first log-on to MyChart are the keys to protecting the confidentiality of your information. You are responsible for remembering your MyChart username and password and for keeping them confidential.

  1. From the time you receive your temporary, one-time use Activation Code, you will have ONLY 90 days to log-on and activate your MyChart account. After 90 days, if you have not activated your account, your temporary ten-digit "Activation Code" will expire. PLEASE activate your account as soon as possible so that you may begin using the services immediately, and not risk the inconvenience of having to sign up a second time.
  2. After you have activated your MyChart account, MyChart will become the primary vehicle through which you will receive important messages from your primary care health care provider and selected test results and other personal medical information. You will continue to receive communications via the United States Postal Service or other means from health care providers that have opted to not use MyChart.
  3. Through MyChart you may request new appointments and prescription renewals 24 hours a day, 7 days a week. We ask that you first contact your pharmacy for existing, non-narcotic, prescription refills. Physicians and staff do their best to read and respond to requests within three business days. However, delays can occur based upon volume and availability of staff. Therefore, for all urgent medical matters, contact your health care provider's office immediately, go to an emergency room, or call 911.
  4. You MUST provide us with your email address when activating your MyChart account and keep your email address current via the "Personal Preferences" link in MyChart. No confidential information will be sent to your email, but you will receive email notification whenever a new result has been released to your MyChart account. You therefore MUST verify and update your email address via the "Personal Preferences" link to ensure that you receive notification of newly released information in a timely manner.
  5. Once you have activated your account, your patient header display will include an active MyChart designation. You will then receive your personal health information as released by your health care provider in your personal MyChart account.

D. Electronic Messaging

  1. Your health care provider may choose to select an associate to help manage and respond to your messages. These may include nursing or other administrative staff who review messages sent via MyChart and either respond or route the message to the health care provider. Therefore use of MyChart secure messaging may not be appropriate if the message includes sensitive information that you would only wish to discuss directly with your provider.
  2. All communications between you and your health care team using MyChart are carried over a secure, encrypted connection directly into our electronic medical record. While you may receive Internet e-mail messages notifying you of new messages in your MyChart Inbox, these e-mails will not contain any confidential medical information.
  3. Messages you send via MyChart may become part of your permanent legal medical record at the discretion of the physician or support staff. Once a message is made part of your permanent medical record, it will be accessible to current and future health care provider(s) and staff members who are appropriately involved with your care.
  4. You understand that when you receive messages, test results and other communications delivered via MyChart, you will not receive duplicate written reports of this information from our organization.

E. Medical Record Data

  1. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including results of all test, procedures and therapies.
  2. NOT ALL of your medical record may appear on your MyChart. Posting of information is at the discretion of your individual health care providers(s) and our organization.
  3. Your health care provider(s) will maintain and update your electronic record at each office visit. However, if you believe any information displayed in MyChart is not accurate, you are encouraged to notify your health care provider at your next office visit or submit a message to your clinic.
  4. Our organization reserves the right in the future to charge a fee for the use of MyChart. You will be notified of this change and asked to re-apply if you agree to the fee and wish to continue with this service.

F. Information Does Not Constitute Medical Advice

Our organization assumes no responsibility for how you use the information you obtain from this Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you. You may be accessing your own medical information via the MyChart application and may wish to communicate with one of your health care providers about that or related information. Neither MyChart nor any other application available through this Site is a substitute for appropriate and timely contact with your health care provider. This Site is not a substitute for consultation with your health care provider. You should never change or stop any course of treatment prescribed by your health care provider without first consulting him or her.

G. Termination of Access

Our organization may restrict or terminate your access to MyChart at any time. If access is restricted for planned maintenance of the MyChart system, every effort will be made to communicate downtime to all users in advance. However, there may be reasons to restrict access to MyChart without advance notice. If your use of MyChart violates these Terms and Conditions, we reserve the right to permanently terminate your access to MyChart.

H. Restrictions on Use and Ownership

All pages within this Site and any material made available for download are the property of our organization. The content on the Site is provided for our patients only. Our organization name and its associated logo are the trademarks and service marks of our organization. All other trademarks, service marks, and logos used in this Site, including but not limited to MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of our organization or the third party that may own the trademark, service mark, or logo.

Our organization grants a limited license to each user to make personal use only of the Web site and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the Web site and the associated services, making any derivative of the Web site or the associate services, the collection and use of user email addresses or other users information, including, without limitation, health information or any data extraction or data mining whatsoever.

I. Accuracy and Integrity of Information

Although our organization attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform us so that it can be corrected. Information contained on the Site may be changed or updated without notice.

J. Security

This Web site uses encryption software. While we use state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information. When using MyChart, information will be transmitted over a medium that is beyond the control of our organization and contractors. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USER OF THIS SERVICE. Once the information is received by us, your medication and other medication information will be treated as confidential and given the same protection that all other medical records within our organization are given.

K. Links to Other Sites

Our organization makes no representations whatsoever about any other web site that you may access through this site. When you access an external site, please be advised that it is independent from our organization, and that our organization has no control over the content on that web site. Our organization does not endorse or accept any responsibility for the content or use of any other linked site. If you decide to access any third party sites linked to this Site, you do so entirely at your own risk.